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"Our International Team Spirit enables us to service our customers in the language and style they expect"

Julian Steenveld
Customer Service Manager, Cape Town

"Lufthansa InTouch has given me the opportunity to grow within my career since the very first day."

Andrea Calciano
PHP Intranet Developer, Berlin

"I love to get a daily dose of energy and motivation from sharing knowledge and passion with people from all over the world."

Silviu Pop
Training Specialist & Coordinator, Brno

"Our innovative communication tools keep everyone on the same page and part of the same team, even while working remotely."

Claudia Nelson
Home Based Agent, Peterborough

At the Centre of Lufthansa's Service Excellence

Lufthansa InTouch is the innovative Competence Centre for Customer Service for the Lufthansa Group. We are the ultimate expert in customer care in air travel; our skilled global team of travel consultants cares for our passengers' every wish, ensuring the highest quality of service. We are best at being in touch!

A Global Team with a Local Touch

With our strong focus on diversity, we employ from all over the world, as well as locally, to keep a finger on each region's pulse. That’s why our customers always hear a local accent.

  • Berlin

  • Brno

  • Cape Town

  • Dublin

  • Istanbul

  • Manila

  • Peterborough

Berlin

Germany

551

Employees

5

Languages

Brno

Czech Republic

328

Employees

12

Languages

Cape Town

South Africa

325

Employees

5

Languages

Dublin

Ireland

184

Employees

7

Languages

Istanbul

Turkey

235

Employees

3

Languages

Manila

Philippines

180

Employees

1

Language

Peterborough

Canada

369

Employees

5

Languages

A World of Benefits

Joining our team at Lufthansa InTouch means gearing yourself for global success.

We'll Take
You Places

Travel the world with highly discounted flight tickets for you, your family and travel partners.

A World of Savings

Lufthansa WorldShop offers discounts on a variety of products to all Lufthansa employees.

Explore for Less

Enjoy a wide range of travel discounts at
hotels, cruises and airports.

Rental Deals

Enjoy discounts with various car rental companies, as well as special rates with Car2Go.

Connected Worldwide

Lufthansa Cargo enables you to send packages all over the world at a reduced price.

Want to Join our Team?
Get in Touch!

We have a variety of exciting job opportunities available at Lufthansa InTouch.

Praktikant/-in Business Intelligence

Berlin

Language

 : 

German

Customer Service Consultant

Cape Town

Language

 : 

English

Ausbildung zur Kauffrau / zum Kaufmann für Büromanagement

Berlin

Language

 : 

German

Home-Based Customer Service Consultant

Istanbul

Language

 : 

German

Home-Based Customer Service Consultant

Peterborough

Language

 : 

German

Customer Service Consultant

Brno

Language

 : 

Bulgarian

The Adventure Begins

Lufthansa InTouch team members dive into the exciting world of Lufthansa by exploring the Lufthansa Group airports. See how they gain first-hand experience with the products & services they provide to our customers every day.

"We commit ourselves to an excellent quality of service. It is our passion to create a personalised experience for all passengers flying with the airlines of the Lufthansa Group."

Erik Mosch
CEO, Lufthansa InTouch