GTS Group



Lufthansa InTouch

Lufthansa InTouch Brno began its operations in June 2005. Today, 300 employees from more than 30 different countries service customers from Slovakia, the Czech Republic, Macedonia, Russia, Austria, Slovenia, Ukraine, Bulgaria, Poland, Latvia, Switzerland, Germany, Romania, Estonia, Croatia, Kazakhstan, Hungary, Bosnia And Herzegovina, Lithuania, Belarus and Serbia.

The main clients serviced by our Brno based Consultants are Lufthansa, SWISS International Airlines and Austrian Airlines. The portfolio includes a variety of Business-2-Customer (B2C) and Business-2-Business (B2B) services, such as General Reservations, Miles & More status customer handling, Web Support, Customer Feedback and Claim Handling, Ticketing, Travel Agency Support and Airport Support. All services are offered in the local languages as well as in English.

Brno is the second largest city in the Czech Republic and capital of the Czech judicial authority. Located in the south-east of the Czech Republic, Brno is in close proximity to the three European capitals Prague, Vienna and Bratislava, as well as to Poland's second largest city Krakow.


The Czech Republic is known for its hearty food that goes perfectly with the flavourful Czech beer. Dumblings (Knedlíky) are without question the most common Czech Specialty. Several slices are usually served with meat (either beef or pork), rich gravy and cream vegetables or Sauerkraut. For those who have a sweet tooth the fruit filled dumplings are a tasty alternative – not only for dessert.


Home to many national cultural sights, Brno displays architectural highlights from various centuries. From the Cathedral of St. Peter and Paul to the Špilberk Castle and the Villa Tugendhat – the diversity cannot be wider.


Surrounded by woody hills and small rivers, outdoor lovers have the opportunity to relax and enjoy nature all year round. During the mild summers hiking and cycling are very popular, and the nearby lakes invite for a swim. Skiing and ice-skating can be done in the area throughout the winter months.


The vibrant university city has a lot to offer when it comes to nightlife. From bars and clubs to beer gardens and pubs – there is something to suit any taste. The locally brewed beer is sold almost everywhere, and during summertime festivals like the International Music Festival and the Ignis Brunensis Festival of Flames attract people from all over the country.

Brno Expat Centre

Lufthansa InTouch employees take advantage of prior consulting and assistance of an interpreter free of charge wherever needed. In case you need an advice or help with various situations (for example visa issues, doctor visit, help with rent/buy a flat etc.), the Brno Expat Centre will give you assistance.

Global Tele Sales Brno s.r.o.
Spielberk Office Centre
Holandska 1
639 00 Brno, Czech Republic
Phone: +420 515 503 100
Fax: +420 515 503 109  
Email: info.brno[at]


Expanze Centra sdílených sluzeb spolecnosti Global Tele Sales Brno s.r.o. (Lufthansa inTouch) CSS III

Predkládaný projekt predstavuje výraznou expanzi spolecnosti Global Tele Sales Brno s.r.o. (obchodní znacka Lufthansa InTouch) a posílení její pozice v rámci mezinárodní skupiny Lufthansa. Cílem projektu je rozšírení a rozvoj stávajícího centra sdílených sluzeb v Brne a rozšírení podpory v dalších zemích EU. Vzhledem ke globálnímu statutu skupiny Lufthansa je projekt výrazne mezinárodne zamerený, vetšina poskytovaných sluzeb je a bude nadále exportována.