GTS Group

Cape Town

Cape Town

Lufthansa InTouch

With more than 330 employees, Lufthansa InTouch Cape Town is the second biggest Service Centre in the Lufthansa InTouch network, operating 24 hours a day, 7 days a week and 365 days a year. The Customer Service Consultants come from more than ten different countries and create a diverse working environment.

The Lufthansa InTouch Centre services customers in South Africa, Germany,  Austria, Switzerland, France, Great Britain, Ireland, Netherlands, Belgium, Luxemburg, Norway, Denmark, Sweden, Finland, the Baltics, Israel, and the United States of America. Services are provided in English, German, French, Dutch and Hebrew.

The portfolio of Lufthansa InTouch Cape Town includes a variety of Business-2-Customer (B2C) and Business-2-Business (B2B) services, such as General Reservations, Miles & More status customer handling, Ticketing, Airport Services (like baggage tracing and irregularity handling), Web Support for Europe, USA, Asia and Africa, Social Media, Travel Agency Support, Group Sales and Lufthansa Cargo Services.

Affectionately called the Mother City, Cape Town is idyllically located between the Atlantic Ocean and Table Mountain. South Africa‘s oldest and second most populated city has consequently received a number of prestigious awards. Voted the best holiday destination several times, it is equally popular among locals and foreigners.

Stunning Scenery

Whether it is hiking in the Table Mountain National Park, surfing in False Bay, visiting Kirstenbosch Botanical Gardens or relaxing on Clifton’s Beaches, Capetonians are known for their passion for the outdoors and with the beginning of spring the entire city awakens.

Culinary Delights

With some of the world’s best wine regions at its doorstep and internationally celebrated chefs, Cape Town is home to many award-winning restaurants. From fine dining to local eateries, your taste buds are guaranteed to be satisfied. The city's cultural diversity is reflected in its diverse cuisine: whether it is Cape Malay, Indian, African, European or Asian food, the choice is nearly unlimited.

Design, Art and Music

World Design Capital 2014 combines the old with the new, the traditional with the modern. The many museums and the city’s diverse architecture tell stories about the past, the present and the future. World class shows, festivals and music events can be enjoyed daily, and there is always something new that can be explored.


In vibey Long Street restaurants, bars and clubs line up and cater for all moods, tastes and ages. Whether it is night or day browsing through the little shops, exploring the small side streets or walking up Long Street and into trendy Kloof Street is always time well spent.

Recognised with a Number of Awards 

BEST Employer South Africa 2010/11: CRF Institute (Corporate Research Foundation) South Africa, August 2010
ISO 9001:2008 Quality Certification: South African Bureau of Standards (SABS) June 2009
SAQA Training Provider: nationally registered training provider since 20th July 2005
Best International Call Center: Calling the Cape, 2006, Western Cape, South Africa
Innovation Award: 2005 Calling the Cape

iThemba Pre-Primary School

The Pre-Primary School was founded in 2006 by Lufthansa InTouch Cape Town employees in cooperation with Lufthansa’s non-profit organisation Help Alliance. This social responsibility project aims to improve the education of children aged between three and six in the Capricorn Township.
Please visit for more information. 

Lufthansa InTouch

Global Telesales (Pty) Ltd.
9th Floor Picbel Parkade
Cape Town 8001
South Africa

Fax: +27 21 415 3569
Email: intouch[at]