GTS Group



Lufthansa InTouch Melbourne

Since 1998 Lufthansa InTouch Melbourne delivers services for various country markets including Australia, Germany, Japan, Korea, the USA, Singapore and New Zealand. Around 120 staff members provide outstanding customer service, ensuring that Lufthansa and Austrian Airlines customers get to where they need to be. The majority of our Customer Service Consultants have a Japanese, German, Australian or Korean background, creating an exciting multicultural working environment “down under”.

The service portfolio of Lufthansa InTouch Istanbul includes a variety of Business-2-Customer (B2C) and Business-2-Business (B2B) services, such as General Reservations, Miles & More status customer handling, Web Support, Round the World, Travel Agency Support and Ticketing.

Australia's second largest city has been voted the world’s most livable city on several occasions. Melbourne is admired for its exciting mix of vigorous modern architecture which intersects with an impressive range of nineteenth and early twentieth century buildings.

Sports Capital

Melbournians are sports fanatics, regardless of the sport being played. Melbourne has a reputation among Australians for being the national sporting capital, with Australian Rules Football (AFL) and Cricket being the most popular sporting events. The city hosts the Australian Open Tennis, the Melbourne Cup Horse Race and the F1 Grand Prix, so it is no surprise that Melbourne has been proclaimed the “World's Ultimate Sports City” several times.


Melbourne is a melting pot of cultures, a fact reflected in its restaurants, cafés, bistros and bars. Throughout the city and suburbs you can find every type of cuisine along with cafés satisfying Melbournians' passion for their coffee. 


Australia’s cultural capital celebrates a wide variety of annual cultural events and festivals, including the Melbourne International Arts Festival, Melbourne International Film Festival and Melbourne International Comedy Festival. There are more than 100 art galleries in Melbourne and it is home to Australia’s oldest and largest gallery, the National Gallery of Victoria. Melbourne also has extensive street art laden laneways, alleys and arcades, which were voted by Lonely Planet readers as Australia's top cultural attraction.


You do not have to go far in Melbourne to experience nature and wildlife.  The city’s numerous picturesque gardens and zoos are home to Australian wildlife, and along with white sandy beaches, they equally provide for any kind of outdoor activities or moments of tranquility. Wine farms in the Yarra Valley and Mornington peninsula offer the perfect culinary getaway. 

Lufthansa Australia Awarded Best Offline Airline 2012

In 2012, Lufthansa Australia received the "Best International Carrier - offline" award at the AFTA National Travel Industry Award; an accolade our airline has won for seven consecutive years. The award recognises the service achievements of the Lufthansa team located in Australia. Lufthansa is classified as an offline carrier in Australia, as it services the Australian market with its codeshare partners.

The Australian Federation of Travel Agents Limited (AFTA) represents the majority of travel agents in Australia and hosts the National Travel Industry Gala Awards. This premier industry event of the year provides a chance for the industry to come together and celebrate the achievements of the past twelve months and congratulate those people who have excelled in the travel industry.

Lufthansa InTouch 

Level 2, 600 Collins Street
3000 Melbourne Victoria

Phone: +61 3 8623 6051
Fax: +61 38623 6169
Email: info.mel[at]